(Applies to all Clean-Link industrial air-filtration products purchased directly from clean-link.com or via an official purchase order.)
Return & Exchange Window
Contact contact@clean-link.com within 30 calendar days of receipt to request a Return Merchandise Authorization (RMA).
Requests received after 30 days cannot be processed.
Eligibility Requirements
RMA required – Shipments returned without a Clean-Link RMA number will be refused.
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Condition – Products must be:
Unused, uninstalled, and in original cartons (including all labels, gaskets, and documentation).
Free of contamination by dust, chemicals, or process residues.
Proof of purchase – Provide PO number, invoice, or Clean-Link order confirmation.
Traceable freight – Buyer must use a trackable carrier and share tracking details.
Non-Returnable Items
Custom-engineered filters or non-standard dimensions.
Products marked Final Sale or Clearance.
Units damaged in the customer’s facility, or exposed to hazardous materials.
Return Freight & Restocking
| Reason for Return | Freight Responsibility | Restocking Fee* |
|---|---|---|
| Clean-Link error (wrong item, manufacturing defect) | Clean-Link | 0 % |
| Customer convenience (e.g., ordered wrong size, no longer required) | Buyer | 15 % of net item value |
Return Procedure
Request RMA – Email contact@clean-link.com with photos/video (if applicable) plus order details. Response within 2 business days.
Ship product – After you receive the RMA & return address, ship within 10 days. Attach the RMA paperwork to the outside of the carton.
Inspection – Clean-Link inspects returns within 5 business days of arrival.
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Refund / Exchange –
Approved refunds are issued to the original payment method within 3 business days.
Exchanges ship on the freight terms agreed in the RMA email.
Original outbound shipping charges are non-refundable.
Order Cancellation
Before dispatch: Email contact@clean-link.com with your PO or order number. If the order has not yet left our warehouse, we will cancel it and issue a full refund.
After dispatch: The order falls under the standard return process above; freight/restocking may apply.
Need Help?
Email contact@clean-link.com. We appreciate your business and will do our best to resolve any issues promptly and professionally.
