Anti-Counterfeit Policy

1. Purpose and Commitment

Clean-Link is committed to protecting our customers, partners, and brand integrity by preventing the manufacture, distribution, and use of counterfeit air filtration products.

Counterfeit air filters pose serious risks, including reduced filtration performance, equipment damage, non-compliance with industry standards, and potential safety hazards. This policy outlines how Clean-Link combats counterfeit products and how customers can verify product authenticity.

2. What Constitutes a Counterfeit Product

A counterfeit Clean-Link product may include, but is not limited to:

• Products falsely labeled with the Clean-Link name, logo, or branding

• Air filters claiming to meet Clean-Link specifications without authorization

• Products using copied model numbers, packaging designs, or documentation

• Filters misrepresenting compliance with ISO 16890, EN 1822, or other standards associated with Clean-Link products

Any such product is considered unauthorized and is not supported or warranted by Clean-Link.

3. Risks of Using Counterfeit Air Filters

Using counterfeit or unauthorized air filters may result in:

• Failure to meet required filtration efficiency

• Increased pressure drop and reduced system performance

• Shortened equipment lifespan

• Non-compliance with regulatory or industry standards

• Potential safety, hygiene, or contamination risks

Clean-Link cannot guarantee the performance, safety, or reliability of counterfeit products.

4. Authorized Sales Channels

To ensure product authenticity, Clean-Link products should only be purchased through:

• Clean-Link directly

• Authorized Clean-Link distributors or partners

• Official Clean-Link websites and verified sales channels

If you are unsure whether a seller is authorized, please contact Clean-Link for verification before placing an order.

5. Product Identification and Verification

Clean-Link products may include one or more of the following identification features:

• Official product labeling and model designation

• Consistent technical specifications and documentation

• Standardized packaging and branding

• Traceable order records through Clean-Link or authorized partners

Customers may request assistance from Clean-Link to verify product authenticity by providing:

• Product photos

• Model numbers

• Purchase source and date

• Order or invoice information (if available)

6. Reporting Suspected Counterfeit Products

If you suspect a product may be counterfeit or improperly represented as a Clean-Link product, we encourage you to report it.

Please provide the following information where possible:

• Seller or distributor name

• Website or sales channel URL

• Product images and labeling details

• Purchase documentation or communication records

Reports can be submitted by contacting Clean-Link through our official contact channels. All reports will be reviewed confidentially.

7. Enforcement and Legal Action

Clean-Link actively monitors the market for counterfeit activities and may take appropriate actions, including:

• Investigating unauthorized sellers

• Issuing cease-and-desist notices

• Removing counterfeit listings where possible

• Pursuing legal action in accordance with applicable laws and regulations

These measures are intended to protect customers, partners, and the integrity of Clean-Link products.

8. Customer Responsibility

Customers are encouraged to:

• Purchase only from authorized sources

• Verify product information before installation

• Contact Clean-Link if any discrepancies or concerns arise

Using authorized products ensures expected performance, compliance, and technical support.

9. Contact Information

For questions regarding product authenticity, authorized distributors, or this Anti-Counterfeit Policy, please contact Clean-Link through our official website or contact page.

10. Policy Updates

Clean-Link reserves the right to update this Anti-Counterfeit Policy as necessary to reflect changes in regulations, enforcement practices, or business operations. The latest version will always be available on our website.